Common Problems

Internal Server Error

After installing Caristix Cloak Web Service, if the service returns an Internal Server Error or a Forbidden error, this means ASP.Net or ServiceModel aren’t probably installed for IIS.

To install ASP.NET on existing IIS
  1. Open a command line with Administrator rights.
  2. Type cd %Windir%\Microsoft.NET\Framework\v2.0.50727
  3. Type aspnet_regiis -i
To install ServiceModel on existing IIS
  1. Open a command line with Administrator rights.
  2. TType cd %Windir%\Microsoft.NET\Framework\v3.0
  3. Type cd “Windows Communication Foundation”
  4. Type ServiceModelReg -i

Error 500.19
Error Code 0x80070021

Error 403.2
Error Code 0x80070005

There is also another possibility when the service returns an Internal Server Error, if it says that There is a duplicate ‘system.web.extensions/scripting/scriptResourceHandler’ section defined.

In this case, simply comment the line 14 of the webconfig file located in C:\inetpub\wwwroot\Caristix\WebService\Caristix.Cloak.WebService by typing <!– at the beginning and –> at the end. Here is a link for more detail.

Error 500.19
Error Code 0x800700b7

CANNOT CONNECT TO WEB SERVICE FROM ANOTHER COMPUTER

If the service is available from the local computer, but not from another one, this is probably due to a firewall restriction. Add a new rule to your firewall to include the port that the Cloak Web Service is using (default: 8084).

Support and Documentation