Technical Support

At Caristix, our relationship to our customers is key. We want you to implement and use our solutions so that you receive all the benefits that they provide. The Caristix Support team will get back to you within 24 hours (business days) of contacting us for technical support.

Software Customer Support

Americas : +1 (877)-872-0027
Asia-Pacific : 1-418-872-4000 (Canada)
Email :


Email if you have question regarding your existing maintenance agreement or if you need a quote for your maintenance renewal.

Online support Guides

Onlive Help V3

Documentation for
CARISTIX V3 software


HL7 Software package


Manage HL7 Specifications

Cloak Desktop / live

Scrub Protected Patient Health Information in HL7 messages


HL7 Testing and QA Tool


Find the needle in a HL7 haystack

Message player

HL7 Listener


Read HL7 Profiles